Have a question, suggestion, or submission? We welcome thoughtful messages from gardeners, product makers, journalists, and fellow reviewers. To keep communications clear and efficient, the fastest way to reach our editorial team is by email.
How to reach us
Please send your message to [email protected]. This is our primary and only monitored channel for reader correspondence, review requests, media inquiries, and corrections.
What to include in your message
To help us respond quickly, include the most relevant details up front. Depending on your inquiry, that might be:
- Product name and model for review or testing requests
- Company name and role if you represent a brand or public relations agency
- Links or images to the item, press release, or relevant web pages
- A clear description of the issue if you’re reporting an error, broken link, or factual correction
- Preferred contact method and times if you need a follow-up conversation (phone calls are by appointment only and arranged via email)
Types of inquiries we welcome
Our editors and reviewers are particularly interested in messages about:
- Requests to have a gardening product evaluated or tested
- Corrections to factual information published on the site
- Reader reports, photos, or firsthand experiences with tools, plants, or equipment
- Partnership opportunities, sponsored content proposals, and advertising inquiries
- Press and media interview requests
- Feedback about site usability, article clarity, or review methodology
What we don’t handle via email
We do not process returns, refunds, or warranty claims — please contact the manufacturer or retailer directly for those matters. We also can’t accept unsolicited large file transfers; if you need to share high-resolution images or video, mention that in your email and we’ll provide a secure upload method if needed.
Response time and expectations
Our editorial team reads and triages all incoming messages. Typical response times are:
- General questions and feedback: 1–3 business days
- Product review or partnership inquiries: 3–7 business days, depending on details and complexity
- Corrections or urgent issues: 24–72 hours
If you haven’t heard back within the indicated timeframe, please resend your original message with “Follow-up” in the subject line and we’ll re-prioritize it.
Editorial standards and transparency
Trusted Garden Reviews is produced by experienced horticulture writers and product testers. We strive for accuracy, fairness, and transparency. If your message concerns sponsored content, sample products, or potential conflicts of interest, we will disclose those details as part of any editorial decision.
Privacy and data handling
Emails sent to [email protected] are used only to respond to your inquiry and to improve our service. We do not sell personal data. If you have questions about how we handle personal information, include that in your message and our team will point you to the relevant policy.
If you’re ready, write to [email protected] and tell us how we can help. We look forward to hearing from you and helping gardeners make confident choices.